What does your store do?

We sell Counter-Strike 2 (CS2) cosmetic skins directly to players. You browse our catalog, purchase the skins you want, and we deliver them to your in-game inventory. We are not a marketplace—customers can only buy skins from us; we do not buy items or allow users to list items for sale.

Are the skins I purchase genuine and usable in CS2?

Yes. All items offered are authentic CS2 skins intended for use in-game. Once your order is delivered and accepted, the skin appears in your CS2 inventory and can be equipped like any other in-game item.

Do you restock items, and why do prices vary?

Availability and pricing can change based on demand and supply. Popular skins may sell out quickly and be restocked later. Prices may vary over time due to market conditions and item rarity.

Can I reserve items or hold a price?

We can’t reserve items or lock prices. To secure a specific skin and price, complete your purchase while the item is shown as available

Do you buy skins or offer trade-ins?

No. We only sell skins. We don’t buy items from users, accept trade-ins, or provide consignment services.

Are you affiliated with the game developer?

We’re an independent store for CS2 skins. We are not endorsed by or affiliated with the game developer.

What payment methods do you accept?

We accept major credit cards. Simply enter your card details at checkout to complete your purchase. Your card will be charged at the time of purchase.

Is my payment information secure?

Yes. We use industry-standard encryption (TLS/SSL) to protect your data during checkout. For your safety, we do not store full credit card numbers or CVV codes on our servers.

When will my card be charged, and what will appear on my statement?

Your card is charged immediately after you confirm your purchase. The descriptor on your statement will reference our store name so you can recognize the transaction.

Which currencies and taxes do you support?

Prices are displayed in the currency shown on our site. Depending on your location, taxes or VAT may apply and will be shown at checkout. If your card is billed in another currency, your bank may handle conversion and fees.

My payment was declined. What should I do?

First, confirm your card details are correct and that you have sufficient funds. If the issue persists, contact your bank to ensure online and international purchases are enabled. You can also try a different credit card. If none of these steps help, reach out to our support team for assistance.

Do you offer refunds for payment errors or duplicate charges?

If you see a duplicate charge or paid by mistake, contact support with your order number. We’ll review and, if confirmed, issue a refund for any erroneous charges. Refund timing depends on your card issuer.

How does delivery work after I purchase a skin?

After your payment is confirmed, we prepare your item for delivery to your CS2 inventory via your Steam account. You’ll be prompted to accept the item so it can appear in your in-game inventory. We’ll also send status updates by email.

How long does delivery take?

Most orders are fulfilled within minutes. In some cases—such as brief verification checks or high demand—delivery may take longer. If your order exceeds the estimated window shown at checkout, please contact support so we can expedite it.

What if I can’t accept the delivery right away?

If you aren’t available to accept the item immediately, don’t worry. We’ll keep your order active and notify you to complete acceptance as soon as you’re ready. If you need more help or a retry, contact support with your order number.

I received the wrong item—what now?

If the delivered skin doesn’t match your order, contact support right away with your order number and a brief description (including the correct item name and any relevant details). We’ll investigate and quickly replace the item or issue a refund.

What happens if an item goes out of stock after I place an order?

If an item becomes unavailable before delivery, we’ll notify you. You can choose a comparable item at a similar price or receive a prompt refund to your original payment method.

Can I buy a skin for someone else?

For security, we deliver only to the Steam account you use at checkout. If you want to gift a skin, please ensure you’re signed into the intended recipient’s account before purchasing. We do not support redirecting deliveries to a different account after purchase.

Do I need a Steam account to receive items?

Yes. CS2 skins are tied to your Steam account. You’ll need to be logged in with the correct Steam account during checkout so we can deliver the item to your in-game inventory.

Why do you ask me to sign in with Steam?
Signing in ensures we deliver the skin to the correct account and inventory. It also helps prevent delivery errors and protects your purchase.
Do you ever see or store my Steam password?

No. We do not see or store your Steam password. Always keep your login details private and never share them with anyone.

Should I keep my account security features enabled?

Absolutely. Keep all security features (such as two-factor authentication) enabled on your account. This protects you and helps ensure smooth item delivery.

Can I change the Steam account linked to my order?

You can change the account before completing a purchase. Once an order is placed, the delivery account can’t be changed. Double-check you’re signed into the correct account before paying.

I can’t log in or I’m locked out of my Steam account. Can you still deliver?

We can only deliver to the account used at checkout. If you’re locked out, recover access first. If your order is pending and you need help, contact support with your order number so we can assist.

I haven’t received my item. What should I do?

Check your email for order updates and ensure you’re logged into the same Steam account you used at checkout. Look for any prompts to accept delivery. If it’s been longer than the estimated delivery window, contact support with your order number so we can investigate and complete delivery.

My payment went through, but the order shows “pending.”

Pending status can occur during brief verification or high-traffic periods. It usually resolves shortly. If it remains pending beyond the estimate shown at checkout, reach out to support and we’ll prioritize your order.

I purchased the wrong skin by mistake. Can I cancel or change the order?

If the item has not been delivered, contact support immediately and we’ll do our best to cancel or adjust your order. Once a digital item is delivered to your inventory, the purchase is generally final.

I’m seeing an error during checkout. How can I fix it?

Try refreshing the page, clearing your browser cache, or using a different browser/device. Double-check your card details and billing information. If the problem persists, contact support with a screenshot or the exact error message and your order email.

How can I contact support?

You can contact our team by email or through the contact form on our website. Please include your order number, the email used at checkout, and a brief description of the issue. We typically respond quickly during business hours.

What is your refund policy for digital items?

Digital items are generally non-refundable once delivered to your in-game inventory. We do offer refunds if your item cannot be delivered, if you were charged in error, or if you received the incorrect item. For any refund request, contact support with your order details.

How long do refunds take to process?

After approval, refunds are issued promptly on our side. Your bank or card issuer typically completes the credit within 3–10 business days, depending on their policies.

What if I file a chargeback with my bank?

We recommend contacting our support team first—we can usually resolve issues faster and with less hassle. Unauthorized or unresolved chargebacks may result in order cancellation or account restrictions.

Do you offer price adjustments if the item’s price changes after purchase?

We do not offer price adjustments after an order is completed. Skin prices can fluctuate, and the price at checkout is final.

Can I return a delivered skin for store credit?

Once an item is delivered, returns aren’t available unless there was a delivery issue or an error on our side. If you have concerns about a purchase, contact support so we can help.

If you have any other questions, our support team is here to help—reach out via email or use the contact form on our website.